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Refund Policy

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Last Updated: June 28, 2026

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At Puff and Sunny's Repair and Computer LLC, customer satisfaction is our priority. Please review our refund and return policy befor4e making a purchase.

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Repair Services

  • Payment is due upon completion of the repair unless otherwise agreed. For more expensive repairs, a deposit may be required.

  • Diagnostic fees are non-refundable. If the diagnostic fee is applied toward the repair, it will be credited accordingly.

  • Due to the nature of the services, labor charges are non-refundable once work has been completed. 

  • If a repaired device experiences the same issue covered under our warranty, we will inspect and repair it at additional labor charge due to the warranty period.

New Products

  • New, unopened products may be returned within 30 days of purchase for a full refund.

  • Products must be in their original packaging with all accessories and proof of purchase.

  • Opened items may be subject to a restocking fee or may only be eligible for exchange, depending on the condition.

Used Products

  • All used products are fully tested before sale.

  • Used products may be returned within 14 days of purchase if they are found to have a hardware defect not caused by misuse or accidental damage. 

  • Cosmetic wear, buyer's remorse, or compatibility issues do not qualify for refund.

  • Approved returns may be refunded, repaired, or exchanged at our discretion.

Custom Built Computers

Because every custom PC is built specifically for each customer:

  • Deposits are non-refundable once parts have been ordered.

  • Custom-built computers may not be refunded due to buyer's remorse.

  • If hardware failure occurs during the warranty period, we will repair or replace the defective hardware in accordance with the manufacturer's warranty.

  • Any approved non-defective return may be subject to a 15% restocking fee.

Shipping Orders

  • Customers are responsible for return shipping unless we shipped the wrong item or the item arrived damaged.

  • If your order arrives damaged, please contact us within 48 hours of delivery with photographs of the package and product.

  • Refunds will not be issued for items damaged due to misuse, improper installation, or accidental damage after delivery.

Refund Processing

Approved refunds will be issued to the original payment method within 5-10 business days depending on your financial institution.

Non-Returnable Items

The following items cannot be returned:

  • Special-order items

  • Items damaged through misuse, abuse, or unauthorized modification

Questions

If you have any questions about this policy, please contact us through the Contact Page on our website or email us at puffzPC@gmail.com

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