Shipping Policy

Thank you for your interest in our shipping options! We offer shipping on a case-by-case basis, so please feel free to reach out to us directly to discuss your specific needs. We're here to help and look forward to finding the best solution for you!

How it works:

Upon request for a repair, you will receive a quoted price for the identified repair. This is based on the information you as the customer provide about your device. 

After you confirm your repair, you will need to safely package the item and ship it using your preferred shipment method. Be sure to properly package it as Puff and Sunny's Repair and Computer are not liable for damages caused by the customer improperly packaging the device for initial shipment.

Upon receipt of the device, techs from Puff and Sunny's Repair will complete a pre-repair inspection. Your device will be assessed to insure there are no other damages or repairs necessary. They will send you their findings and confirm the needed repair and cost of the repair. Should they discover the initial repair quoted is not the repair needed or that there are additional repairs needed, techs will send you an updated quote for the cost. They will proceed with these repairs only after receiving confirmation from the customer that they would like them to proceed.

Upon completion of the repair, repackaging and return shipping is handled by techs at Puff and Sunny's. Insurance available at customer expense - let the tech know you would like to pay for this so that it can be purchased during the return shipping.

Click the link here to check the Contact Page or the Mail-In Repair Page for specific contact information to make a shipping or mail-in repair request.